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  1. Rights to choose terms of the confirmation and terms herein listed.
  1. Rights to refuse to carry passengers for reasons deemed by the driver as unsafe or undesirable.
  1. Refund charges paid by passenger when cancellation is made according to the terms herein stated.
  1. Provide a transportation vehicle with driver at the times and locations designated on the confirmation and in the possession of the passenger subject to the terms and conditions herein stated.
  1. Arrange and pay for transportation as directed above
  1. Meet Southie Shuttle driver at the times and places designated on the confirmation.
  1. Notify Southie Shuttle of any delays or schedule changes that affect the passenger’s arrival time by more than 15 minutes.
  1. Cancel transportation as directed above or forfeit charges paid.

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

 Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail:customer [email protected]

By Phone: 617-268-4110

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Cancellation Policy for All Service

All Service cancellations require a minimum of 4 hour advanced notice PRIOR to scheduled pick-up time for 100% refund; less than 4 hours, the full fare will be charged.

To cancel, (update or change), reservations made by phone, it must be called in to our office within the required advanced notice. Otherwise, the full fare will be charged.

To cancel reservations made online: Within the required advance notice, you may cancel online by clicking here. Please call us for any change/update requests within the required timeframe.

Please note: ALL no-shows, non-cancellations and cancellations not following these procedures will be charged full fare. Cancellations, update and/or change request must be phoned in to the office and any cancellation made by e-mail will not be accepted unless we send back a confirmation. Please contact us at 617-268-4110 if you require further assistance.

* Very important: You must receive a confirmation number from us that confirms you made the reservation (online or by phone). If you did not receive one … you did not make a reservation. Please call our office to book and confirm your reservation at 617-268-4110.

** The information that you provide Southie Shuttle is strictly confidential and will not be shared with any third party.

CAR SEATS / BOOSTER SEATS – Unfortunately we do not provide child safety seats. Passengers must provide and install the proper safety equipment required under Massachusetts lawhttp://www.dmv.org/ma-massachusetts/safety-laws.php#MA-Child-Car-Seat-Laws for their child.

LUGGAGE - A Luggage tag must be affixed to each piece of luggage clearly indicating the name and address of the owner.  As an added precaution, the owner’s name and complete permanent address should be contained INSIDE each piece of baggage.  Each passenger is limited to TWO pieces of luggage and ONE carry on.  Excess luggage fee is $6.00 (I.e. foot locker, boxed bicycle, computer box or large container).

ANIMALS - All Animals must be caged: $20 per cage.

HOLIDAYS/NO SERVICE/SERVICE SUSPENSION - There will be NO SHUTTLE SERVICE on the following days: Thanksgiving, Christmas, and St Patrick’s Day Parade. There may be NO SERVICE or a SERVICE SUSPENSION on days due to environmental or man made circumstances beyond our control. Southie Shuttle shall not be held responsible for no service days or suspensions of service due to conditions beyond our control.

SCHEDULES - Every effort will be made to operate according to published schedules.  Circumstances sometimes develop beyond our control such as weather or traffic delays and accordingly Southie Shuttle shall not be held responsible for errors and timetables, inconvenience or damage resulting from delayed shuttles. For a healthier environment, there will be No Smoking while traveling with us thank you.

LOST ITEMS – Southie Shuttle is not responsible for lost, stolen or damaged articles.  If you think you may have forgotten something in one of our vehicles please call our office at 617-268-4110 to see if it has been returned and to arrange pick up.

It is the responsibility of the passenger/client to read, become familiar with and understand the information indicated on the reservation slip regarding WHERE TO MEET DRIVERS, DELAYS, and the full TERMS and CONDITIONS of the reservation. These Terms and Conditions are legally binding upon the passenger/client.

The reservation confirmation slip constitutes the sole contract between the individual passenger/client named on the reservation confirmation slip and Southie Shuttle. Southie Shuttle does not accept any responsibility for any actions of the passenger/client. Southie Shuttle’s liability for failure to perform or for any delay in performance is limited to refunding to the passenger/client any payment received for the involved service, including a refund of any payment to secure the reservation. The transportation provided is subject to these written terms. It is the sole responsibility of client to make a reservation for pick-up at a time far enough in advance of the desired time of arrival at the destination in order to allow for any such delays or problems. Southie Shuttle reserves the right to cancel service when, in its sole discretion, the weather creates conditions prohibiting safe travel. In addition, no service will be provided when the roads are closed due to a snow emergency or other emergency situations. Southie Shuttle agrees to issue confirmations for and provide for such transportation service between points listed in this document only at times listed for the fee listed. Southie Shuttle accepts no responsibility to either wait for passengers, search for passengers or provide any other extraordinary means of reaching passengers in order to transport them, other than to wait no longer than fifteen minutes from the designated departure only.

Southie Shuttle reserves the following rights:

Southie Shuttle has the responsibility to:

It is the sole responsibility of the Passenger/Client to: